If you've ever bought something from IKEA then you know what I'm going to talk about. Everything you purchase comes with very clean, easy-to-read instructions. It doesn't matter how simple the product is or how basic the installation might be. Everything gets picture-by-picture steps how to build their product.

IKEA's Idea

Stop and think for a minute. Why does IKEA do provide instruction like that? I think it's for several reasons. First, they are a Swedish company and they are selling to a global market, so often times language barriers might make text based instruction difficult. Secondly, by placing instructions with every product, no matter how insignificant, they reduce the number of support queries they'll have to handle. Lastly, by providing instructions with every piece of furniture they demonstrate to their customer the importance they place not just on the product, but also on the customer's time and level of satisfaction. If I get frustrated trying to put something together (admit it, you've felt that way too) I look for something to blame. If I can blame IKEA then I will, and suddenly my satisfaction level with IKEA is reduced.

Read more: Think Like IKEA When Developing Software

We need help and we aren't afraid to ask. So we're turning to our faithful followers to ask for those that are interested to This email address is being protected from spambots. You need JavaScript enabled to view it.. CRMery Beta is just about ready to be launched and we'd love to get feedback and thoughts from those in the community that would like.

I am confident you'll be thrilled with the power of this CRM for Joomla! Our beta-testers will receive special offers and incentives as our way of saying Thank You for helping us perfect this product. If you have a knack for breaking things or experience with general QA practices - we need you! We are eager to see what you think of this CRM that we've been developing for the past 9 months.

Space is limited so if you would like to be a beta-tester we ask that you respond quickly. How limited? We have decided to extend our special offer to the first 15 beta-testers. And I can promise you that we'll make it worth your time. We have worked long and hard on this new release but we realize that it will never be everything to everyone and so we ask that you keep that in mind as you examine this CRM.

Interested?This email address is being protected from spambots. You need JavaScript enabled to view it..

It's important to always think of usability when developing a system to help run a business. When creating a platform where employees will be spending a large part of their time it is crucial that things run smoothly and intuitively. I can speak from personal experience there are not many things that I find more frustrating then a slow system. If I'm tapping my fingers waiting for the next page to load or the next screen to appear then I am wasting my time. And that means I'm dissatisfied with the product. I didn't want that to happen with CRMery.

We wrote CRMery to be lightning quick. And incredibly intuitive. We decided that if we could write something that allowed you to do get to any part of the system in as little as two clicks then we would be well on our way to a system that is a joy to use. Another area that we knew could provide vast performance improvements was the subtle use of AJAX throughout CRMery to allow the fastest way possible to both browse information and make updates. When considering how we wanted to accomplish this in terms of the calendar we decided to create and implement month buffering.

With month buffering we can silently load the next months via AJAX in the background of the page without disrupting the user experience and at the same time provide one of the smoothest transitions available. It's so smooth you shouldn't even notice it - it just works. Now you don't have to wait for the calendar to load when clicking to the next month. By setting up month buffering we decreased the page load initially by not loading an entire year's worth of events on the initial load and we decreased the page load time between months when browsing as well.

Month buffering is just one of hundreds of features we've incorporated in CRMery to make it an amazing slick, easy-to-use CRM for Joomla! You may not even notice month buffering, or even think about it as you use CRMery, and that's part of the point. We want the user experience to be so enjoyable you don't even think about all the reasons why. I hope to share more of the inner working of CRMery in future posts. If you have questions about any of our features please don't hesitate to contact us.

Dates and times are important. Being able to see them quickly and easily is even more important. One of the features of CRMery that has received a lot of attention is the slick, new calendar. Our calendar is quick and easy to learn and offers an incredibly easy overview of all your important events. Below are a few of the key features of this smooth CRM calendar.

Recurring Events

Recurring events are easy to create and you select any one of a large combination of options. Monday/Wednesday/Friday, Tuesday/Thursday, every day, every month, and even more. Recurring events allow you to quickly create events that will show immediately on all the assigned days.

AJAX

AJAX loading means that our calendar is instantly available at your fingertips. Don't wait for events to load. We use an incredibly slick behind-the-scenes AJAX load of both future and past months so that you don't have to wait when you want to see other months.

Task Completion

Our Joomla! CRM lets you check things off directly from the calendar when done. Now you can save even more time by viewing tasks on the date they are due and marking them as complete from the same page. Need to add more information? CRMery lets you add notes and descriptions to your events and tasks.

We work hard to constantly improve CRMery as the number one CRM for Joomla! and we are eager to hear what thoughts you have. Drop us an email with your ideas and we'll see how we can incorporate them into a future release!

All to often we think of a CRM only in terms of the first letter. Customer. We want a customer relationship management system to manage customers. The focus of most corporate CRM systems is sales and new customer acquisition. However there is much more that can be done with a CRM than just new customers, sales and leads management. A good CRM should be used to maintain or manage relationships.

You see, a CRM should be looked at and thought through a bit differently. CRM is Customer Relationship Management. The customer aspect is almost like an adjective. It's describing the focus, it's not the only focus in and of itself. The focus should be Relationships. The relationships are the critical piece to any customer base. You can manage customers but what you should really focus on and pay special attention to is managing those relationships.

There are a variety of ways to manage your customer relationships. Listening to your customers, focusing on their questions and their problems and responding. Not just responding but being sure to respond correctly. Sometimes this means apologizing. Sometimes this means making things right. When you manage your customers relationships you are much more likely that they will use you again, and tell their friends to use you as well. And that is when your business will see growth.

CRMery offers a customer relationship management system that allows you to manage those relationships. Add notes, discussions, meetings and events that pertain to each of your customers. With CRMery you can easily stay on top of each customer's needs and questions or problems. Easily track your interaction history with your customers all from your Joomla! website using CRMery.

It's time to take a new look at CRM systems and Joomla! CRM and focus on more than just sales and leads. Focus on relationships and I guarantee your customers will notice.

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